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Shipping Information

Shipping 

Currently we are using these courier services for shipment purpose: 
Pos Laju Courier Service (for West & East Malaysia, International) 


1. Shipping Day 

Our cut-off time is 12.00pm. 

For International and Interbank Transfer, we will ship the order only after we receive the payment in our Maybank account. 


Payment proof (M2U receipt / bank deposit transfer slip) must be sent by email to payment@themilkstory.com for verification purpose. We will only ship your order once payment has been verified.


2. Shipping Rate

All shipping rate are based on weight. You can find the estimated shipping cost at every items in the website.
For shipping rate details, please refer below:

 

A. Within Malaysia

1) Weight 0.001kg - 2 kg

 

State

First 500 gm

Next 250 gm

Peninsular Malaysia

RM 4.50 

RM 1.00

Sabah

RM 7.00

RM 2.00

Sarawak

RM 6.50

RM 1.50

 

 

2) Weight 2.1 kg and above (not more than 30kg)

 

State

First 2500 gm

Next 500 gm

Peninsular Malaysia

RM 16.00 

RM 2.00

Sabah

RM 31.00

RM 4.00

Sarawak

RM 26.00

RM 3.50

 

 

*Please add 15% of fuel surcharge, 10% of handling charge and 6% of GST

*Maximum weight is 30kg

*Delivery time are within 1-2 working days

 

B. Other Countries*

 

Countries

First 500 gm

Next 500 gm

Max Weight

Delivery Time 

Brunei

RM 43.00

RM 6.00

40 kg

2-3 working days

Indonesia

RM 45.00

RM 6.00

30 kg

2-3 working days

Singapore

RM 40.00

RM 5.00

50 kg

3-4 working days

* All rates above are in Ringgit Malaysia. All currency exchange will be made according to the latest current exchange

*Please add 25% of fuel surcharge

* Please note that delivery time stated above are subject to customs clearance at destination countries

 

3. Tracking Number

All delivery item will have its own unique tracking number. Please track the given unique tracking number by clicking here.